Refund and Returns Policy
Overview
At Happy Market Technologies, we are committed to ensuring customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, our Refund & Return Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Refunds & Returns
We accept refund and return requests under the following circumstances:
✅ Defective or Damaged Products – If the product arrives damaged or has a manufacturing defect.
✅ Incorrect Product Delivery – If you receive an item different from what you ordered.
✅ Service Non-Conformance – If the provided service does not meet the agreed-upon specifications.
✅ Unused & Resalable Condition – If the product is unused, in its original, unopened packaging, and returned within 7 calendar days from the delivery date.
2. Non-Refundable & Non-Returnable Items
The following items are not eligible for refunds or returns:
❌ Digital products, software licenses, and subscription services.
❌ Custom-configured or specially ordered items.
❌ Services that have been fully performed and delivered.
❌ Products damaged due to customer misuse, negligence, or unauthorized modifications.
❌ Consumable items if the packaging has been opened.
3. Refund & Return Procedure
To initiate a return or refund request, please follow these steps:
📩 Contact Support – Notify us at support@happymarket-tech.co.za or call +27 11 568 8196 within 7 calendar days of delivery.
📜 Provide Details – Include your order number, proof of purchase, and a brief description of the issue.
📦 Return Authorization – If eligible, you’ll receive a Return Merchandise Authorization (RMA) number with return instructions.
🚚 Ship the Product – Securely package the item in its original packaging and include the RMA number inside the package.
🔍 Inspection & Processing – Once we receive and inspect the return, we will process your refund or replacement within 7 to 14 business days.
Return Shipping Costs
📌 Customers are responsible for return shipping costs unless the return is due to:
- A defective or damaged product.
- An incorrect item shipped by us.
💡 Recommendation: Use a trusted courier service with tracking and insurance to avoid loss or damage during transit.
5. Refund Processing Time
💳 Refunds are processed within 7 to 14 business days after the return is received and inspected.
🏦 Additional processing time may be required by your bank or payment provider.
6. Delayed or Missing Refunds
If your refund has not been received within the specified timeframe:
✔ Check your bank account or payment provider.
✔ Contact your financial institution to confirm processing times.
✔ If the issue persists, reach out to our support team at support@happymarket-tech.co.za.
7. Policy Modifications
Happy Market Technologies reserves the right to update or amend this policy at any time without prior notice. Any changes will be posted on our website.
8. Contact Us
For any inquiries regarding our Refund & Return Policy, feel free to contact us:
📧 Email: support@happymarket-tech.co.za
📞 Phone: +27 11 568 8196
📍 Address: 1401 Agnes Avenue, Bloubosrand, Randburg
🔹 Happy Market Technologies – Connecting You to a Smarter Tomorrow! 🔹
